Contact Us
Business Information
Hervaniq is owned and operated by Hangzhou Lingxi Xingchen Technology Co., Ltd. The company operates this store and is the seller of record for purchases made through Hervaniq.
Brand: Hervaniq
Legal Company Name: Hangzhou Lingxi Xingchen Technology Co., Ltd.
Business Owner: Chen Jie
Business Address: Room 401-056A, Building 2, Hangzhou Hongfeng Home Furnishing City, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Email: service@hervaniq.com
Website: https://hervaniq.com/
Telephone: +86 15725120348 — international calling charges may apply.
Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays in China. These are not U.S. local hours.
This business address is not an authorized return address. Contact support for return instructions before sending any item.
Messages may be sent at any time and are handled during the service hours above. Include your order number and the email address used at checkout.
Order and delivery questions
Include your order number, the item involved, and a short description of your question. For a delivery issue, include the latest tracking status and confirm your shipping address.
If tracking shows “Delivered” but you have not received the parcel, tell us what happened so we can investigate. A delivered scan alone does not automatically close your claim.
Returns and product issues
Tell us which item you wish to return and why. For damage, defects, an incorrect item, or a material difference from the description, include clear photos or other evidence when reasonably available.
We will explain the next steps and provide the authorized return address if a return is required. Do not send a return to the business address or the address on the original parcel label without instructions.
Product guidance
Send the product name or link and the information you would like to clarify, such as measurements, materials, assembly, care, or included components. Please ask before ordering if a detail is essential to your intended use.
Privacy requests
Use the subject “Privacy Request” when requesting access, correction, deletion, or an applicable privacy opt-out. We may request proportionate verification before releasing or changing personal information.
If an issue remains unresolved
Reply to the existing email conversation with your order number and the outcome you are requesting. We will review the order record and available evidence. Contacting us does not limit your rights with your payment provider or under applicable law.
Do not send full payment card numbers, security codes, passwords, or one-time verification codes to customer support.