Shipping Policy
Last updated: October 9, 2026
Processing: 1–3 business days after payment confirmation.
Estimated transit: 10–20 business days after dispatch.
Typical combined estimate: 11–23 business days after payment confirmation.
1. Order processing
Orders are normally processed within 1–3 business days after payment confirmation. Processing includes verification, preparation, and carrier handoff.
Business days are Monday–Friday, excluding applicable public holidays. If a payment or address issue prevents processing, we will contact you for clarification.
2. Estimated transit and destinations
Estimated transit is 10–20 business days after dispatch. This is not a guaranteed arrival date. Customs review, holidays, carrier disruption, and remote-area delivery can affect timing.
Available destinations and methods are displayed at checkout. If your address cannot be accepted, contact support before ordering.
3. Shipping charges
Free standard shipping is available on eligible orders with a merchandise subtotal over $39 USD after discounts and before taxes. Exactly $39 does not exceed the threshold.
For other orders or methods, shipping charges are calculated and shown at checkout before payment. Faster methods, when offered, are not automatically included in the free standard-shipping offer.
4. Fulfillment origin and customs
Orders may be dispatched from our own or partner facilities depending on inventory and destination, including facilities outside the United States. Domestic U.S. dispatch is not guaranteed.
Cross-border shipments may be subject to customs review. Taxes or import charges collected by us appear at checkout. Authorities or carriers may assess additional charges not collected at checkout.
If a charge is unclear, ask support before ordering. If unexpected import charges prevent delivery, contact us so we can assess cancellation, return, or refund options rather than treating the order as automatically forfeited.
5. Tracking and split shipments
After dispatch, a shipping confirmation is sent to the email used at checkout with tracking information when available. Use that link for carrier updates.
The first carrier scan may take a few business days to appear. Split shipments may have separate tracking and arrive on different days. We do not charge additional shipping for a split shipment we initiate.
6. Address errors and changes
Review your address before payment. If you notice an error, contact us promptly through Contact Us. We will try to correct it before dispatch.
After dispatch, changes may not be possible. If a buyer-provided address error results in a return, any actual reshipping cost will be explained before approval. We do not impose a penalty or automatically deny a refund without reviewing the circumstances.
7. Dispatch delays
If we cannot dispatch within the promised period, we will provide a revised estimate and offer the option to consent to the delay or cancel unshipped goods for a prompt refund.
We obtain consent where legally required. If a further delay occurs, we will provide a renewed choice as required by applicable law.
8. Late or missing packages
If tracking has not updated for an extended period, the estimated transit period has passed, or a parcel shows “Delivered” but is missing, use Contact Us with your order number and tracking information.
Check household members, building reception, and nearby delivery locations when reasonable. We will investigate with the carrier and review available evidence.
We do not transfer all delivery risk to you at carrier handoff. If non-delivery is established, we will offer an appropriate replacement or refund.
9. Damaged deliveries
Keep the packaging when reasonably possible and provide photos of the parcel and item. Damage, defects, incorrect items, and refund handling are covered by our Return & Refund Policy.