Terms of Service

HERVANIQ · STORE POLICIES

Terms of Service

Last updated: October 9, 2026

Business Information

Hervaniq is owned and operated by Hangzhou Lingxi Xingchen Technology Co., Ltd. The company operates this store and is the seller of record for purchases made through Hervaniq.

Brand: Hervaniq

Legal Company Name: Hangzhou Lingxi Xingchen Technology Co., Ltd.

Business Owner: Chen Jie

Business Address: Room 401-056A, Building 2, Hangzhou Hongfeng Home Furnishing City, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China

Email: service@hervaniq.com

Website: https://hervaniq.com/

Telephone: +86 15725120348 — international calling charges may apply.

Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays in China. These are not U.S. local hours.

This business address is not an authorized return address. Contact support for return instructions before sending any item.

1. Scope and acceptance

These terms govern use of the store, its content, and related online services. Purchases are also governed by our Terms of Purchase, Shipping Policy, and Return & Refund Policy. Personal information is handled under our Privacy Policy.

By using the services, you agree to these terms to the extent permitted by applicable law. If you do not agree, do not use the services.

2. Eligibility and account security

You must be legally able to enter into a purchase contract, or use the store with the involvement of a parent or guardian who can do so. Provide accurate information and keep account credentials confidential.

Notify support if you suspect unauthorized activity. You are not responsible for activity caused by our own security failures merely because it occurs through your account.

3. Permitted use

  • Use the services lawfully and provide truthful order and payment information.
  • Do not introduce malicious software, disrupt operations, or attempt unauthorized access.
  • Do not infringe intellectual property rights or use store content unlawfully.
  • Do not submit fraudulent, abusive, unlawful, or misleading content.

4. Product information and errors

We aim to provide accurate descriptions, pricing, and availability. Natural material variations and screen settings may affect appearance. Such variation does not remove your right to a remedy for goods materially different from their description.

If a material pricing or availability error affects an order, we will explain the issue and offer corrected terms for your agreement, or cancel and refund the affected payment. We will not impose a higher price without your agreement.

5. Intellectual property and submissions

Store branding, text, photographs, and other content are protected by applicable intellectual property law. You may browse and use product information for personal shopping.

If you voluntarily submit a review or photograph for publication, you retain ownership and grant permission to display it in connection with the store and relevant product. Do not submit content you lack permission to share. Any separate use requiring additional consent will be subject to that consent.

6. Third-party services

Shopify provides the commerce platform. Payment providers, carriers, and other providers may apply separate terms to their services. External links do not imply endorsement. Third-party terms do not replace our responsibilities for orders sold through this store.

7. Availability and access restrictions

We may maintain, update, or temporarily suspend services. Access may be restricted when reasonably necessary to address fraud, security threats, or serious violations. This does not eliminate obligations concerning accepted orders, refunds, or mandatory consumer rights.

8. Warranties and responsibility

Website access may occasionally be interrupted or contain errors. To the extent permitted by law, we do not warrant uninterrupted access. Any lawful limitation does not exclude mandatory product warranties or liability that cannot legally be limited, including liability for fraud or other non-excludable conduct.

Your mandatory rights remain protected.

No provision requires you to waive statutory consumer protections or remedies that cannot legally be excluded.

9. Disputes and applicable law

First contact us through Contact Us so we can review a concern. Applicable law determines governing law and available remedies. Mandatory protections in your place of residence remain available.

These terms do not impose mandatory arbitration, a class-action waiver, or an exclusive foreign forum.

10. Updates and severability

We may update these terms prospectively and identify the revised date above. Material changes will be communicated where required. Terms in effect when a purchase was accepted continue to govern that purchase unless a change is legally required or you agree otherwise.

If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.