Return & Refund Policy

HERVANIQ · RETURNS & CUSTOMER CARE

Return & Refund Policy

Last updated: October 9, 2026

30-day return requests

Request a return within 30 calendar days after delivery. For damaged, defective, incorrect, or materially misdescribed goods, an appropriate solution is provided at no additional cost to you.

1. Return eligibility

For a preference-based return, submit your request within 30 calendar days after delivery. The item must be unused, in original condition, and include its original packaging, components, and accessories.

Provide your order number or proof of purchase. We will supply return instructions and a reasonable return-by date. Contact support if a practical shipping difficulty requires an extension.

2. Product issues and exceptions

Damage, defects, incorrect items, and material differences from the description are not subject to unused-condition requirements that would prevent a fair claim.

Notify us promptly so we can investigate. The preference-based return period does not remove statutory rights that may last longer.

Any item-specific preference-return restriction must be clearly disclosed before purchase. A sale price alone does not make an item non-returnable.

3. How to request a return

  1. Use Contact Us and provide your order number, the item, and the reason for the return.
  2. For a product issue, include photos or other evidence when reasonably available.
  3. Wait for the authorized return address, instructions, and confirmation of who pays shipping.
  4. Package the item securely, retain proof of shipment, and send return tracking information to support.
Obtain the correct return address before shipping.

Do not send returns to a business registration address or the address on the original parcel label. Support provides the appropriate facility address after reviewing your request.

A return destination may be outside the United States. For a preference-based return, review the destination and estimated postage before sending the item.

4. Return shipping costs

  • Preference-based returns: the buyer pays actual return shipping. If a paid return label is offered, its cost must be disclosed and agreed before use.
  • Damage, defects, incorrect goods, or material misdescription: we provide an appropriate solution at no additional cost. If a return is required, we arrange or pay reasonable return shipping.
  • Restocking fees: none. Free outbound shipping is not retroactively deducted from a refund.

5. Refund amount

For an accepted preference-based return, the refund includes the returned item’s paid price and refundable associated tax. Original outbound shipping charges, if paid, are not refunded for a preference-based return.

For merchant error or established non-delivery, we refund or otherwise remedy the affected item and applicable associated charges, including reasonable shipping costs, as appropriate.

A full cancellation before dispatch includes unincurred shipping charges.

6. Refund timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.

If no return is required, the period begins when the refund is approved. Your payment provider may take additional time to post the credit. Store credit is not required in place of a monetary refund without your agreement.

If a refund is overdue, contact support with the return tracking and refund confirmation.

7. Cancellations and exchanges

Request cancellation promptly. Orders can be canceled without a fee if fulfillment has not begun. Once fulfillment begins, we will try to stop the order but cannot guarantee success. After dispatch, the return process applies.

Confirmed cancellations are refunded within 5–10 business days or sooner where law requires.

For preference-based exchanges, request a return and place a new order unless support offers another arrangement. Product-issue replacements are handled directly by support.

8. Inspection and disagreements

If an item is not eligible for a preference-based return, we will explain why and share relevant inspection information before resolving the request.

We do not automatically reject a product-issue claim because packaging is unavailable, or a missing-delivery claim solely because tracking shows “Delivered.” Mandatory consumer remedies remain available.