FAQ

Our four collections are Flexi Living, Smart Storage, Compact Dining, and Cozy Corner. They bring together practical pieces for flexible spaces, organization, dining, and everyday comfort. Review each product listing for dimensions, materials, included components, and care guidance.

Processing normally takes 1–3 business days after payment confirmation. Estimated transit is 10–20 business days after dispatch. The typical combined estimate is 11–23 business days. Business days exclude weekends and applicable public holidays. Arrival dates are estimates, not guarantees.

Free standard shipping is available on eligible orders with a merchandise subtotal over $39 USD after discounts and before taxes. Exactly $39 does not exceed the threshold. Other shipping charges are calculated and shown at checkout.

Orders may be fulfilled from our own or partner facilities, including overseas locations. Domestic U.S. dispatch is not promised. Available destinations are shown at checkout. Review our Shipping Policy for cross-border information.

Use the tracking link in your shipping confirmation email. The first carrier scan may take a few business days to appear. If tracking is stalled or the estimated transit period has passed, use Contact Us with your order number.

Check reasonable delivery locations, household members, and building reception. Contact support with your order and tracking information so we can investigate. A delivered scan alone does not automatically result in denial of your claim.

Contact support promptly. We can cancel without a fee if fulfillment has not begun. Once fulfillment starts, we will try to stop or change the order but cannot guarantee success. After dispatch, the return process applies.

Request a return within 30 calendar days after delivery. Preference-based returns must be unused, in original condition, and include original packaging and components. Obtain the authorized return address before shipping. See our Return & Refund Policy.

For a preference-based return, the buyer pays actual return shipping. Original outbound shipping, if paid, is not refunded. No restocking fee applies, and free outbound shipping is not retroactively charged.

For damage, defects, an incorrect item, or material misdescription, we provide an appropriate solution at no additional cost.

No. Ask support for the authorized return address first. A business registration address or original parcel label address may not accept returns. The return facility may be outside the United States; review the destination and postage before a preference-based return.

Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, the period starts on approval. Confirmed cancellations are refunded within 5–10 business days or sooner where law requires. Bank posting may take additional time.

Contact support promptly with your order number and available photos. We will provide an appropriate replacement, refund, or return solution at no additional cost. Mandatory consumer rights remain available beyond the preference-return window where applicable.

Use the methods displayed at checkout. Availability may vary by device and location. All order charges are shown before payment. See Payment & Security for more information.

Only components expressly listed in the product description are included. Other furniture, decorative objects, and styling accessories shown in photographs are not included unless the listing says otherwise.

Use Contact Us for product, order, return, or privacy questions. Include your order number for order-related requests. Never send full card numbers, passwords, or security codes.