Terms of Purchase
Last updated: October 9, 2026
Business Information
Hervaniq is owned and operated by Hangzhou Lingxi Xingchen Technology Co., Ltd. The company operates this store and is the seller of record for purchases made through Hervaniq.
Brand: Hervaniq
Legal Company Name: Hangzhou Lingxi Xingchen Technology Co., Ltd.
Business Owner: Chen Jie
Business Address: Room 401-056A, Building 2, Hangzhou Hongfeng Home Furnishing City, Wuchang Subdistrict, Yuhang District, Hangzhou, Zhejiang, China
Email: service@hervaniq.com
Website: https://hervaniq.com/
Telephone: +86 15725120348 — international calling charges may apply.
Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8), excluding public holidays in China. These are not U.S. local hours.
This business address is not an authorized return address. Contact support for return instructions before sending any item.
Processing: 1–3 business days after payment confirmation.
Estimated transit: 10–20 business days after dispatch.
Return requests: within 30 calendar days after delivery.
1. Products and order acceptance
Review product dimensions, materials, assembly requirements, included components, and pricing before ordering. Styling accessories are not included unless expressly listed.
An order confirmation acknowledges receipt. Acceptance occurs when dispatch is confirmed. Payment may be captured before dispatch. If an item is unavailable or an order cannot be fulfilled, we will notify you and refund the affected payment.
We may decline an order for a lawful reason, including suspected fraud or inability to deliver to the selected address.
2. Prices, payment, and charges
U.S. storefront prices are in U.S. dollars unless another selected currency is clearly shown. Product charges, shipping, discounts, and applicable taxes appear in the final summary before payment.
Use the methods enabled at checkout. Your bank may charge currency conversion or international transaction fees. We do not change an accepted order’s price without your agreement.
3. Shipping charges and destinations
Free standard shipping is available on eligible orders with a merchandise subtotal over $39 USD after discounts and before taxes. Exactly $39 does not exceed the threshold.
For other orders or methods, shipping charges are calculated and displayed at checkout. Delivery availability is determined at checkout; do not assume a destination is served if your address cannot be accepted.
4. Processing and delivery
Orders are normally processed within 1–3 business days after payment confirmation. Estimated transit is 10–20 business days after dispatch. The typical combined estimate is 11–23 business days.
Business days are Monday–Friday, excluding applicable public holidays. Delivery dates are estimates, not guarantees. Fulfillment may involve overseas facilities; domestic U.S. dispatch is not promised.
See our Shipping Policy for tracking, customs, address changes, and delivery issues.
5. Dispatch delays
If we cannot dispatch within the stated period, we will notify you with a revised estimate and offer the choice to agree to the delay or cancel unshipped goods for a prompt refund, as required by applicable law.
We obtain consent where required rather than treating silence as unconditional acceptance.
6. Cancellation and changes
Request cancellation or an address change promptly through Contact Us. We will cancel without a cancellation fee if fulfillment has not begun.
Once fulfillment begins, we will attempt to stop or change the order but cannot guarantee success. After dispatch, the return process applies.
A confirmed cancellation includes payment for canceled goods and unincurred shipping charges. No restocking fee applies.
7. Preference-based returns
Request a return within 30 calendar days after delivery. Preference-based returns must be unused, in original condition, and include original packaging and components.
The buyer pays actual return shipping. Original outbound shipping, if paid, is not refunded for a preference-based return. There is no restocking fee, and free outbound shipping is not retroactively charged.
Obtain the authorized return address before shipping. A return facility may be outside the United States. See our Return & Refund Policy.
8. Damaged, defective, or incorrect goods
For damage, defects, an incorrect item, or material misdescription, contact support with the order details and available evidence. We will provide an appropriate replacement, refund, or return solution at no additional cost.
If a return is necessary, we arrange or pay reasonable return shipping. Preference-based condition requirements do not prevent a fair product-issue claim.
9. Refunds
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, the period begins on approval.
Confirmed cancellations are refunded within 5–10 business days, or sooner where law requires. Your financial institution may need additional posting time. Store credit is not substituted without your agreement.
10. Consumer protections
These terms do not limit mandatory consumer rights, lawful payment disputes, or remedies for non-delivery or material misdescription. Updates do not retrospectively remove rights attached to accepted orders.